The work, and the rooms it happened in

A resume tells you where I worked. These are pictures from those places.

Titles and dates match my employment record exactly.

3.5 yrs

A wellness studio run end to end, 2022 to 2026

17 yrs

REI Co-op: training, quality assurance, escalations

30 people

Pizza Hut GM: full P&L, 40% year-over-year growth, Manager of the Year 1998

Assistant General Manager

Restore Hyper Wellness, Laguna Niguel, California

Sep 2026 to present

Back on a wellness floor, this time inside a national franchise: cryotherapy, red light, sauna, compression, and IV therapy with a medical team on site. I run shifts, train, and look after the client experience, and on Sundays the store is mine to run. The training method from 1998 gets used every week.

Independent AI Operations Builder

Self-directed

Jun 2026 to present

Building and running AI systems that do real operational work, then checking their output. The evidence for this chapter is not photographs; it is the systems themselves.

Shipped PulseResume, an open-source résumé builder with 197 automated tests and a public repo, live at pulseresume.netlify.app.
Built and runs BestieScorecard, a public scoreboard that transcribes a podcast's episodes, extracts the hosts' predictions, and scores them once they resolve, at bestiescorecard.com.
Stood up an organization of AI agents under written law: named seats, append-only event ledgers, and a protocol test suite passing 285/285, hash-pinned at ratification.

See the proof

Studio Manager

Plunge Performance & Recovery, Dana Point, CA

Sep 2022 to May 2026

I ran every operating function of a wellness studio as its only full-time operator. It opened under an earlier name in a room we built out ourselves, and it grew into the space in the later photographs.

Interlocking wood floor tiles being laid around a cold plunge tub during build-out — Build-out. The floor going in.

A finished plunge room with a single steel-framed tub, wood decking and a stone statue — The first room, finished.

A large storefront sign laid flat on the parking lot pavement before installation, banner hung on the stairs above — Opening week. Sign on the ground, not yet on the wall.

Studio lobby with a moss wall, front desk and neon signage — The same business, two years on.

A treatment room with a therapy table, equipment cart and wall art — Treatment room.

A therapy pod in a room lit entirely in deep red light — Red light room.

Thirty seconds of the actual job: walking a general audience through a routine temperature change on a plunge.

Coaching a first-timer through the hard part. From a guest's video, used with permission. The method is the point: name the difficulty first, give the real timeline, then explain why it gets better.

Training, Service Assurance & Online Sales Operations Specialist

REI Co-op, Sumner, WA

Sep 2003 to Jun 2020

Seventeen years, advancing from call-center agent through Online Sales, Training, Service Assurance, and Customer Service Escalation Specialist. I delivered contact-center training for over a decade, which is what the classroom pictures are.

Rob Stickler at a contact-center workstation wearing earbuds, monitor and keyboard in front of him — At the desk.

A classroom whiteboard headed Welcome to Basic Training, listing the week one agenda alongside a drawing — A Basic Training board, week one. Someone else's marker work; my classroom.

A training room set up with tables, laptops and a projector screen before a class — The room, set up for a class.

Restaurant General Manager

Pizza Hut, Western Washington

1997 to 2003

Full P&L and a team of about thirty. Grew sales 40% year over year and was named Manager of the Year for all Pizza Huts in Western Washington in 1998. One photograph survives.

A 1990s photograph of a young Rob Stickler in uniform behind a Pizza Hut front counter — The only one I have.

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